Fourteen of them at Intuit, most of that in go-to-market. Migrations, pricing, launch readiness, forecasting, executive reporting. The work of making twenty teams move in one direction without anyone dropping something.
“The price implementation was a tremendous success. $75M in revenue, under 1.2% attrition, no impact on customer acquisition. Lakshmi was the glue that brought it all together.”
“A pivotal leadership role organizing governance, operating models, and readiness frameworks. A major reason we delivered without any customer or business disruption across 5+ product lines and a dozen countries.”
An AI program operations system, built in production: eight specialised agents on LLMs handling planning, risk, dependency tracking, and executive reporting. Alongside it, a reporting engine holding eight contributors across eleven initiatives to a nine-point quality rubric. Review loops dropped two to three times.
It went into program operations and executive reporting. Not the easy edges.
One design decision matters more than the rest. I built it as a single orchestrator with scoped skills, not a network of independent agents. Multi-agent demos better. Single orchestrator is far easier to audit, credential-scope, and gate. If you cannot explain who approved what, you do not have governance. You have a demo.
Most people selling AI governance have read the framework. I have had to run it, inside a company with real compliance requirements and real people who did not want another process.
Most teams do not have a workflow problem. They have a coordination problem in a workflow costume. I start with the highest-friction work, pull out the operating model underneath it, and turn scattered signals into governed, accountable decisions. Then I hand it to someone internal and leave.
The problem, the method, and how an engagement runs.