For B2B SaaS and fintech. Big enough that AI arrived in six departments, small enough that nobody was hired to run it.
Teams adopted AI faster than anyone could put a process around it. This is what that looks like right now, and it is where almost every company your size currently sits.
Eighteen years running enterprise transformation. Five million customers migrated across twelve countries without a disruption. Then I built the AI program operations system I now help other companies govern. More →
AI went where one person could adopt it alone. It never reached the work that spans teams and eats the week.
Getting from left to right is mostly program design. The AI is what keeps the screen current without anyone maintaining it.
A team wants to start running customer data through an AI tool.
Finance, HR, and engineering workflows get governed, not redesigned.
After handover, I stay on call. A new initiative nobody knows how to route, a vendor or a rule that changes, a model that needs a tune after six months of real use.
The Portfolio Review produces one document your leadership can act on. These are its sections.
I will walk a redacted example through on the call, so you can see the format before you commit to anything.
Better you know before the first call than after the contract. When these are needed, I say so and help scope them to someone qualified.
An executive sponsor, and about two hours a week from four or five people who know how the work actually runs. Read access to the tools already in use. No engineering time, and no new licences to buy before we start.
Under your NDA and inside your tenancy wherever possible. Nothing is copied to personal accounts or consumer AI tools, nothing trains a model, and everything is returned or destroyed at the end. If a step would put your data somewhere you would not choose, I raise it before doing it.
Eighteen years running enterprise transformation programs, most of it in go-to-market. Operating cadence, launch readiness, forecasting, and sales reporting taken from 70 percent accurate to 95 in under two months.
Then I built an AI program operations system in production: eight specialised agents on LLMs handling planning, risk, dependency tracking, and executive reporting. Alongside it, a reporting engine holding eight contributors across eleven initiatives to a nine-point quality rubric. Review loops dropped two to three times. See it running →
It went into program operations and executive reporting. Not the easy edges.
One design decision matters more than the rest. I built it as a single orchestrator with scoped skills, not a network of independent agents. Multi-agent demos better. Single orchestrator is far easier to audit, credential-scope, and gate. If you cannot explain who approved what, you do not have governance. You have a demo.
Somewhere ahead of this: one list, one owner, a decision on every initiative, and a launch cycle that does not eat a week. Start with five minutes. The result is yours whether or not we ever talk.